📦 Physical Products

🫖 Hard Goods (Teaware, Pottery, Merchandise)

Return window: 30 days after delivery
Condition: Unopened and unused
Refund: Full order amount minus shipping costs

Damaged or defective items? Email us photos immediately with your order number.

🍃 Tea

Not eligible for return due to health and safety regulations, even if unopened. However, we consider refunds without return on a case-by-case basis. Just reach out.

🪪 Memberships & Programs

Money-Back Guarantee Applies To:

• Japanese Cooking Club (JCC) memberships
• Cafe Club membership
• Cooking programs, workshops, and classes

Refund Windows:

• Monthly JCC: 30 days from purchase
• 3-Month JCC, Annual JCC, Cafe Club, Workshops: 90 days from purchase

To Request a Refund:

Email shop@alldayieat.com or use your account dashboard with:

• Product purchased
• Purchase date
• Email and name on the order

No proof of work or completion required.

Upon Refund:

• Your license to use all materials terminates immediately
• You must cease using and destroy all copies including: videos, audio, forms, documents, slide shows, membership areas, social media groups, and resources
• Payment processor will issue refund (we cannot expedite)

Important Limits:

Bonus items deducted: If you received free cookbooks, apparel, mugs, or tea, their cost (including shipping) will be deducted from your refund

One refund per customer across all products (lifetime limit)

❌ Not Covered

Digital Products: All sales of downloadable ebooks, audio content, and paid trial memberships are final.

⏳Processing Time

Refunds typically appear on your bank statement within 3-5 business days after processing.